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General Business Information
Business Hours
Monday through Friday: 8:30 a.m. to 6:00 p.m.
Overtime Service: $60.00 per man hour after 4:00 p.m. on week nights and Saturday, $80.00 per man hour on Sunday and holidays, plus charges per price list. Minimum rate on Saturday is $300.00, Sunday, $400.00, and holidays, $500.00. All overtime must be pre-arranged before 4:00 p.m.
Terms
Open account terms are net 30 days from invoice date. Accounts past due are subject to a 1.5% monthly service charge. Prepayment is required on all C.O.D. orders. Visa or Mastercard may be used. Include your account number, expiration date, and full name that appears on the card. Our minimum invoice charge is $10.00.
All of our prices, policies and schedules are subject to change without notice. Gamma will not be responsible for orders or originals unclaimed after 90 days.
Time Schedules
We make every effort to deliver orders based upon the time schedules as shown in our catalog. On occasion, circumstances do not permit us to deliver within the time frames stated. All time schedules are for reasonable quantities, denote in-plant time, and do not include pick-up or delivery.
Please note: Cut off time is 4:00 p.m. for all orders. Work brought in after 4:00 p.m. (exclusive of color film processing) is scheduled for production the next day.
Order Changes
If an order is revised or cancelled after we have started, charges will apply for work already completed. Any revisions extend the scheduled service time.
Mail Orders Given Prompt Attention
All mail orders are returned ground via U.P.S. or first class mail unless otherwise specified. Shipping costs and a $6.00 packaging and handling fee will be added to all mail orders. Rates including packaging/handling up to 2lbs: ground $9.00, 2 day guaranteed $11.00, next day $13.50
Chicagoland Deliveries
We operate a fleet of radio-dispatched vehicles. Pick-up and/or deliveries are either on a scheduled route or on a call basis. This convenient service operates Monday through Friday, 8:30 a.m. to 6:00 p.m. Currently our messengers make pick-ups and deliveries as follows:
- Chicago
2000 North to 2000 South. Lake Michigan on the East to 2000 West.
- Suburbs
Our Chicago facility services the suburbs. We are continuously reviewing and expanding our suburban routes, so please call for the latest schedule.
For all open account orders within our delivery zone, the following applies:
- Loop to 1000 North, South, West: $7.50 each way
- Beyonod 1000 and up to 2400: $8.50 each way
- Beyonod 2400 and up to 5200: $15.50 each way
- Beyond 5200 and including the suburbs: call for rates
- All COD orders: Chicago up to 2400: $11.00, beyond 2400 and including the suburbs: call for rates
Pick-up and delivery service outside our delivery area is available and subject to current commercial messenger rates.
Support Services
Free preprinted order forms are available for customer convenience. Skilled service representatives are available to assist you in solving technical problems.
After-Hours Drop Box
Gamma has a secure after-hours drop box for your convenience. We provide night processing for all E6 and C41 roll and sheet films. Place your film in our night drop box after 6:00 p.m. to 6:30 a.m. and it is ready for pick-up or delivery at 8:30 a.m. that business day. Our night services function Monday through Friday.
Film Sales
For your convenience we stock in our freezer a supply of the more popular roll films at competitive prices.
Remakes
We take pride in our craftsmanship and strive to follow your instructions as closely as possible. However, there are times when remakes do occur. We ask that you return all the materials, including the shipping copy, and please let us know exactly what needs correcting. We will review your complaint and if it‘s determined that the lab is at fault, your order will receive expedited service. Remakes are not accepted if we are not notified of the problem within 5 days after completion of your order. Remakes will be completed as originally requested (no changes in surfaces, cropping, etc.).
Quotes/Estimates
All prices given over the phone, or facsimile quotes, will be considered estimates until inspection of the complete order.
Negative Storage
At your request we can file your negatives at no charge for 6 months for future ordering. (While utmost care is taken in safekeeping, Gamma will not accept responsibility for loss or damage).
Limited Liability
Submitting any photographic material or digital file to this firm for processing, printing or other handling, constitutes an agreement by you that if such material is damaged, lost or not returned by us, or any other processor, our liability and that of any other processor is limited to the replacement of an equivalent amount of unexposed photographic material or electronic media. You also agree that our responsibility to replace your photographic material or electronic media as stated is an exclusive remedy, and we shall not be responsible for consequential or incidental damages of any kind, regardless of your actual damages, and regardless of whether we or any other processor are negligent or held strictly liable. Gamma assumes no liability for loss or damage to orders in transit to or from Gamma.
Dyes used in color materials, like other dyes, may change in time. These products and the bronzing of black and white prints, therefore, will not be warranted against any change in color.
Warranty and Indemnification for Copyrighted Works
You, Gamma's customer, represent and warrant with respect to any copyrighted work you submit to Gamma, that you: (a) own the entire copyright in such work; (b) have the copyright owner‘s permission to reproduce, distribute, and display such work; or (c) will use the reproductions prepared by Gamma solely for teaching, research, scholarship, or for criticism, comment, or news reporting, and that you will not sell the reproductions or use them in any manner for your financial benefit to the financial detriment of the copyright owner. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD GAMMA HARMLESS OF, FROM, AND AGAINST ALL COSTS, EXPENSES, ATTORNEY‘S FEES, AND/OR JUDGMENTS RESULTING FROM ANY CLAIM OR LAWSUIT AGAINST GAMMA ALLEGING OR RELATING TO COPYRIGHT OR COPYRIGHT INFRINGEMENT OF THE WORK AND/OR ANY REPRODUCTION THEREOF.
Sales Tax
All orders delivered in the state of Illinois will be charged state tax unless we have a signed sales tax exemption certificate.
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